DBP 130 - IT Customer Service & Communication

Min Credits: 3

IT professionals need the skills to communicate with other IT personnel as well as end users. Students will be taught to assist clients through effective electronic and verbal communication skills with a focus on the differences in communicating with each group. Students will also focus on professionalism in the workplace. There is an emphasis on e-mail and phone etiquette, business manners, attention to detail in written and oral communication, presentation to specific audiences, value of listening to others, and conflict management. Students will also focus on the best ways to promote themselves in the employment market.

Lecture: 2 Lab: 0