Medical Support, AAB in Office Administrative Services

Medical support employees work in physicians’ offices, hospitals, nursing homes, and other medical settings. They may transcribe dictation, prepare medical records or charts, schedule appointments, handle correspondence, prepare bills and process insurance forms. In addition to a good background in keyboarding, accounting and computers, there is a need for expertise with medical terminology and familiarization with medical references. Strong communication skills are also important in dealing with patients in stressful situations.

Career Outlook

The increase in medical services and the aging population place tremendous demands on physicians and hospitals. Medical support employees are essential workers who must accurately process medical and insurance documents.

Program Learning Outcomes

 Learners will be able to:

1. Exhibit proficient keyboarding skills.
2. Create documents using language arts skills such as proofreading, grammar, and punctuation.
3. Develop and formulate documents using computer software skills.
4. Develop time management and organizational skills.
5. Create financial statements, reports, and schedules.
6. Apply mathematical operations to realistic business problems.
7. Create documents using accurate medical terminology for insurance claims and payments.
8. Determine accurate codes for medical billing procedures.